RETURN POLICY


If you are not satisfied with the product, you can return most of the items with full refund. The items must be returned in their original form, should be without any marking and unused. The items can be returned in the following manner:

  • Please contact us by email mentioning you Order ID, tem Code, Name and reason for returning the product.

  • The customer's request for return must be made within 7 days of the receipt of the goods.

  • We then issue a Return Receipt Number (RRN) and the same will be intimated to you by email.

  • Chesssetstore.com will issue the RRN within 2 working days of receipt of return-request.

  • The item to be returned must have a RRN or else the same will not be refunded. Any item returned without RRN will not be credited.

  • No refund can be claimed for items which have been used, have pin-holes, have any other markings, are received in a damaged form by Chesssetstore.com due to improper packing by the customer while shipping

  • The items must reach Chesssetstore.com within 10 days from issue of RRN.

  • The refund will be issued with 10 working days, if all the above conditions have been met. The original shipping amount will not be refunded. The refund would be done by Demand Draft or Charge Back on the credit card account.